Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. Prices are quoted in £ Sterling and will be converted by your credit card to your own currency. We accept all major credit cards. You may also send your credit card information via phone or over the Internet.

Tax Charges
All prices are inclusive of VAT at 17.5%.

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. At Stoves Stoves Stoves we are dedicated to giving our customers the best service possible.

Reaching Us
If you need to reach us, please call us on 0844 800 2060 or write to us at Stovesstovesstoves, PO Box 569, York, YO1 0DB

Privacy Policy
Stoves Stoves Stoves do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Website Errors
We take great care to ensure the information and prices on this website are accurate and current. In the unlikely event that a website error affects your order, we will contact you before we process your order to discuss the matter. If you discover any errors after we have processed your order, you are of course welcome to cancel your order. This does not affect your statutory rights as a consumer.

Complaints Procedure
We are confident that you will be happy with our service. If anything is not right, please call us on 0844 800 2060 during office hours, We will do everything we can to quickly resolve the matter to your complete satisfaction.

Cancellations and Alterations
If you wish to cancel or change your order in any way, please call us on 0844 800 2060 (during office hours). We advise you to call us immediately between 9am and 5pm, to stand the best chance of catching us before your order is processed. If you contact us before your order has been processed, we will be happy to alter your order, before despatch with no problems.

Returns Policy
In accordance with distance selling rules, items can be returned within 7 days of purchase as long as they are unused and in  re-saleable condition. Carriage costs will be borne by the person returning the goods. Outside the 7 day period, at our discretion we may restock unused items as long as they are in  re-saleable condition, subject to a 30% restocking charge. Carriage costs will be borne by the person returning the goods.